Privacy Policy

1. Scope and Identity

Coffee Gifts Shop LLC ("Coffee Gifts Shop," "we," "us," or "our") operates the ConnectCall Partners service and the website at connectcallpartners.com. This Policy applies when you visit the ConnectCall Partners SMS landing page, communicate with us through its chat feature, provide contact details, or exchange text messages with us.

This Policy does not govern the independent privacy practices of internet providers, call centers, authorized resellers, or other businesses that maintain their own relationship with you.

2. Information We Collect

Information you provide

• Contact details, including your name, business name, email address, and mobile or other telephone number.
• Information about your inquiry, such as coverage states, operating hours, languages, sales capacity, and call-routing needs.
• The content of chat messages, text messages, emails, and other communications you send to us.
• Your SMS consent status, the date and method of consent, and opt-out or help requests.

Information collected automatically

When you use the website, we and our service providers may collect limited technical information such as your IP address, browser and device type, operating system, referring page, pages viewed, timestamps, and diagnostic or security events. We may use cookies or similar technologies needed to operate the site, remember session information, prevent abuse, and understand basic site performance.

3. How We Use Information

We use information to:

• Respond to inquiries and provide information about ConnectCall Partners services.
• Evaluate whether a business may be eligible to receive call flow and configure requested routing criteria.
• Send text messages only where the recipient has provided the required consent or where otherwise permitted by law.
• Honor opt-out and help requests and maintain suppression records.
• Operate, secure, troubleshoot, and improve the website, chat, communications, and related services.
• Detect fraud or misuse, enforce applicable agreements, and comply with legal obligations.

5. When We Disclose Information

We may disclose information in the following limited circumstances:

• Service providers. Vendors may process information for hosting, chat, communications, analytics, security, error monitoring, and other operational support under instructions from us.
• Business-requested connections. If you ask us to establish or administer a business relationship, we may provide the information needed to the parties involved in fulfilling that request.
• Legal and safety reasons. We may disclose information to comply with law, legal process, or regulatory obligations, or to protect rights, safety, property, and the integrity of our services.
• Business transactions. Information may be transferred as part of a merger, financing, acquisition, reorganization, bankruptcy, or sale of all or part of the business, subject to applicable law and this Policy.

We do not sell personal information for money. Regardless of the circumstances above, mobile information and SMS opt-in data are not shared with third parties or affiliates for marketing or promotional purposes.

6. Service Providers and External Services

The site uses a chat widget provided through LeadConnector/HighLevel. Information you submit in the chat may be processed by that provider on our behalf. The site may also load web fonts and error-monitoring or infrastructure services from external providers. Those providers may receive technical information needed to deliver their services.

Links to or services operated by other organizations are governed by those organizations' privacy practices. We encourage you to review their policies before providing information directly to them.

7. Retention and Security

We retain information only as long as reasonably necessary for the purposes described in this Policy, including responding to inquiries, administering business relationships, maintaining consent and suppression records, resolving disputes, protecting the service, and meeting legal or accounting requirements. Retention periods vary by the type of information and the reason it was collected.

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.

8. Your Choices and Privacy Rights

You may decline to provide information, although some features or responses may then be unavailable. You may opt out of text messages at any time by replying STOP. You may also contact us to request access to, correction of, or deletion of personal information associated with you.

Depending on where you live and subject to applicable exceptions, you may have additional rights concerning access, correction, deletion, portability, or certain uses and disclosures of personal information. We may take reasonable steps to verify your identity before acting on a request. We will not unlawfully discriminate against you for exercising an applicable privacy right.

Browser privacy signals are not currently used to alter this site because we do not sell personal information or use it for cross-context behavioral advertising.

9. Children's Privacy

The ConnectCall Partners service is intended for business users and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us so we can review and delete it as appropriate.

10. Changes to This Policy

We may update this Policy to reflect changes to our practices, services, or legal obligations. The effective date above identifies the latest revision. Material changes will be posted on this page, and we will provide any additional notice required by law.

11. Contact Us

For privacy questions, requests, or SMS support, contact: